Privacy Policy
Your Privacy Rights
bestautocoverage.co (“home improvement guide” “we,” or “our”) respects the
privacy of our users. This Privacy Policy is intended to describe for
you the information we collect, how we may use that information, with
whom we may share that information, and your choices about such uses and
disclosures. We encourage you to read this Privacy Policy carefully
when using our website or services or transacting business with us. By
using our website, you are accepting the practices described in this
Privacy Policy. If you have any questions about our privacy practices,
please refer to the end of this Privacy Policy for information on how to
contact us.
Information We Collect About You
We may collect personal information that can identify you such as your
name and email address. When you provide personal information through
our website, the information may be sent to servers located in the
United States and other countries.
Information you provide: We may collect and store any personal
information you enter on our website, such as your name, address, email
address, telephone number, credit card information, and other personally
identifiable information. When you join home improvement guide by
requesting a free quote, you are opting in to receive emails from us or
about home improvement guide, other brands, one of our affiliates, or
one of our 3rd party marketing partners. You can opt-out of
notifications by replying to emails you’ve received, using the
unsubscribe link in the email, or contacting us via email at [email protected]. Note: you cannot opt out of receiving certain administrative or legal notices from us.
Information from other sources: We may also obtain both personal and
non-personal information about you from business partners, contractors
and other third parties, such as updated delivery and address
information, purchase history, and demographic information.
Use of Cookies and Other Technologies to Collect Information
We use various technologies, such as cookies and web beacons, to collect
information from your computer and about your activities on our site.
This information includes your IP address, your browser type and
language, access times, the content of any undeleted cookies that your
browser previously accepted from us, and the referring website address.
We may allow third-parties, including our authorized service providers,
advertising companies, and ad networks to display advertisements on our
site. These companies may use cookies to collect information about users
who view or interact with their advertisements. Our website does not
provide any personal information to these third parties.
How We Use the Information We Collect
We may use information that we collect about you to:
Deliver the products and services that you have requested;
Manage your account and provide you with customer support;
Perform research and analysis about your use of, or interest in, our products, services, or content;
Communicate with you by email, postal mail, telephone and/or mobile
devices or send newsletters, promotional offers, sweepstakes, customer
feedback surveys, and other relevant legal notifications about products
or services that may be of interest to you either from us, our
affiliates, our partners or third parties;
Communicate with you via phone or email with regard to partially completed service requests;
Develop and display content and advertising tailored to your interests on our site and other sites;
Perform background screening, which may include the use of third parties or service professionals;
Enforce our terms and conditions as stated in our Terms of Use;
Manage our business; or
Perform functions as otherwise described to you at the time of collection.
The above excludes text messaging originator opt-in data and consent;
this information will not be shared or sold to any third parties.
Financial Information for Service Professionals
For service professionals, we may use financial or payment method
information to process payment for any purchases made on our website,
enroll you in the discount, rebate, and other programs in which you
elect to participate, to pre-qualify you for credit card and other
offers that you might find of interest, to pre-qualify you to
participate in our contractor network, to protect against or identify
possible fraudulent transactions, and otherwise as needed to manage our
business.
With Whom We Share Your information
We want you to understand when and with whom we may share personal or
other information we have collected about you or your activities on our
web site or while using our services. We do not share your personal
information with others except as indicated below or when we inform you
and give you an opportunity to opt out of having your personal
information shared. We may share personal information with:
Authorized service providers: We may share your personal information
with our authorized service providers that perform certain services on
our behalf. These services may include fulfilling orders, processing
credit card payments, delivering packages, providing customer service
and marketing assistance, performing business and sales analysis,
supporting our website functionality, and supporting contests,
sweepstakes, surveys and other features offered through
bestautocoverage.co or performing background checks of service
professionals. These service providers may have access to personal
information needed to perform their functions but are not permitted to
share or use such information for any other purposes.
Marketing affiliates: When you are referred to us via a third party
marketing affiliate, we may share your email address, and other
information that you provide, to such marketing affiliate.
Service professionals: We match your information and service request
against our list of service professionals. When you submit a service
request through our website, you consent to our providing your personal
information and request to the service professionals we match with your
request. Sharing this information with service professionals allows them
to contact you using the email address or other contact information you
provided. In addition, we have other approved contractual partners that
fulfill service requests, or that utilize their own service
professionals to supplement our network, and we share your information
with them, subject to contractual confidentiality restrictions, in order
to attempt to provide the services requested. If you use our services
pursuant to a membership with one of our partners, we may share your
service request activity information with such partner. We may also
release information to collection and/or credit agencies for past due
service professional accounts.
Business partners: When you make purchases, reservations or engage in
promotions offered through bestautocoverage.co or our services, we may
share personal information with the businesses with which we partner to
offer you those products, services, promotions, contests and/or
sweepstakes. When you elect to engage in a particular merchant’s offer
or program, you authorize us to provide your email address and other
contact information to that merchant.
Direct mail partners: From time to time we may share our postal mailing
list with selected providers of goods and services that may be of
interest to you.
Other Situations: We also may disclose your information:
In response to a subpoena or similar investigative demand, a court
order, or a request for cooperation from a law enforcement or other
government agency; to establish or exercise our legal rights; to defend
against legal claims; or as otherwise required by law. In such cases, we
may raise or waive any legal objection or right available to us.
When we believe disclosure is appropriate in connection with efforts to
investigate, prevent, or take other action regarding illegal activity,
suspected fraud or other wrongdoing; to protect and defend the rights,
property or safety of our company, our users, our employees, or others;
to comply with applicable law or cooperate with law enforcement; or to
enforce bestautocoverage.co terms and conditions or other agreements or
policies.
In connection with a substantial corporate transaction, such as the sale
of our business, a divestiture, merger, consolidation, or asset sale,
or in the unlikely event of bankruptcy.
Aggregated and Non-Personal Information
We may share aggregated and non-personal information we collect under
any of the above circumstances. We may also share it with third parties and affiliated companies to develop and deliver targeted advertising on our websites and on websites of third parties. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers and investors.
How You Can Access Your Information
If you have an online consumer account with us, you can access and
review your personal information by logging into your account. You can
also review and update your personal information by contacting us. You
can also choose to have your account disabled by contacting [email protected].
After you deactivate your account, you will not be able to sign in to
our website or access any of your personal information. If you
deactivate your account, we may still retain certain information
associated with your account for analytical purposes and recordkeeping
integrity, as well as to prevent fraud, collect any fees owed, enforce
our Terms of Use, take actions we deem necessary to protect the
integrity of our web site or our users, or take other actions otherwise
permitted by law.
Your Choices About Collection and Use of Your Information
At any time, you can choose to no longer receive commercial marketing or
promotional emails or newsletters from us by accessing your user
account and opting out. You also will be given the opportunity, in any
marketing email that we send to you, to opt out of receiving such
messages in the future, or by replying to any of these emails. Be sure
you include your name and email address. It may take up to 10 days for
us to process an opt-out request. We may send you other types of
transactional and relationship email communications, such as service
announcements, administrative notices, and surveys, without offering you
the opportunity to opt out of receiving them. If you prefer not to have
us share your email address & other information with selected
providers of goods and services that may be of interest to you, you can
notify us at any time by emailing us at [email protected] .
Exclusion of Opt-In Data and Consent
The above excludes text messaging originator opt-in data and consent;
this information will not be shared with any third parties.
How We Protect Your Personal Information
We take appropriate security measures (including physical, electronic
and procedural measures) to help safeguard your personal information
from unauthorized access and disclosure. For example, only authorized
employees are permitted to access personal information, and they may do
so only for permitted business functions. We want you to feel confident
using our website to transact business. However, no system can be
completely secure. Therefore, although we take steps to secure your
information, we do not promise, and you should not expect, that your
personal information, searches, or other communications will always
remain secure. Please refer to the Federal Trade Commission’s website at
http://www.ftc.gov/bcp/menus/consumer/data.shtm for information about
how to protect yourself against identity theft.
Blogs, Bulletin Boards, Chat Rooms and Other Social Media Sites
We may provide areas on our websites where you can post information
about yourself and others and communicate with others, as well as post
comments (e.g. pictures, videos, audio files, etc.). Such postings are
governed by our Terms of Use. In addition, such postings may appear on
other social media websites or when searches are executed on the subject
of your posting. Please note that whenever you voluntarily disclose
personal information on public web pages, that information will be
available to the public.
Children’s Privacy
Our website is a general audience site, and we do not knowingly collect
personal information from children under the age of 13. If you become
aware that a child has provided us with personal information without
parental consent, please contact us at [email protected] and we will take steps to remove such information and terminate the child’s account.
Visiting Our Websites from Outside the United States
This Privacy Policy is intended to cover collection of information on
our website from residents of the United States. If you are visiting our
website from outside the United States, please be aware that your
information may be transferred to, stored, and processed in the United
States where our servers are located and our central database is
operated.
No Rights of Third Parties
This Privacy Policy does not create rights enforceable by third parties
or require disclosure of any personal information relating to users of
the website.
Changes to this Privacy Policy
We will occasionally update this Privacy Policy to reflect changes in
our practices and services. When we post changes to this Privacy Policy,
we will revise the “last updated” date at the top of this Privacy
Policy. If we make any material changes in the way we collect, use, or
share your personal information, we will notify you by sending an email
to the email address you most recently provided us in your account,
profile or registration (unless we do not have such an email address),
or by prominently posting notice of the changes on our website. We
recommend that you check our website from time to time to inform
yourself of any changes in this Privacy Policy or any of our other
policies.
How to Contact Us
If you have any questions about this Privacy Policy or if you would like
to request information about our disclosure of personal information to
third parties for their direct marketing purposes, please contact us by
email or postal mail as follows: Privacy Policy Inquiry,
*DETAILS_MISSING* or email us at [email protected].
Your California Privacy Rights
If you are a resident of California, in addition to the rights set forth
above, you have the right to request information from us regarding the
manner in which we share certain categories of personal information with
third parties. California law gives you the right to send us a request
at a designated address to receive the following information:
the categories of information we disclosed to third parties for their
direct marketing purposes during the preceding calendar year;
the names and addresses of the third parties that received that information; and
if the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed.
We may provide this information in a standardized format that is not
specific to you. The designated email address for these requests is [email protected] .
Do Not Call Policy
home improvement guide takes its responsibilities about customer
information and customer service very seriously. In support of this
commitment, home improvement guide has adopted the following Do Not Call
Policy.
No employee or agent of home improvement guide shall engage in
telemarketing practices that violate the terms of the Telephone Consumer
Protection Act of 1991, the FTC Telephone Sales Rule, or state law or
regulation.
home improvement guide maintains a record of the name and telephone
number for consumers who do not wish to be called. If you don’t want to
receive sales calls from home improvement guide, just ask us to place
your name on our Do Not Call List. We will note your request
immediately, and will remove your information from active lists within
30 days.
You can make your request in writing by mailing us at *DETAILS_MISSING* or by phone by calling *DETAILS_MISSING*. When you make a request you must include your name, address and telephone number(s) you want to be included on our list. If your information changes, please notify us of the new name, address, and telephone number(s) in order to remain on our Do Not Call List. If you would like us to remove you from our Do Not Call List in order to receive our telephone solicitations, notify us by contacting us at the above address or telephone number.
All Contractor App
ointments personnel involved with telemarketing and/or telephone solicitation for home improvement guide are trained, informed, and directed to comply with home improvement guide Do Not Call Policy.
Upon request, home improvement guide will provide its Do Not Call policy. The policy is also available online at the following web address:
https://bestautocoverage.co/terms
Thank you for your interest in our Privacy and Do Not Call Policies.